Terms of Service

1) Introduction

Welcome to Pfinesse Salon & Spa ("Pfinesse Salon & Spa," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our in-salon services, website, and any online booking or communication tools (collectively, the "Service").

When you book online, you agree to these Terms by ticking the required box on the last screen before your booking is confirmed; at the salon's check-in tablet, the same box is on the check-in screen. We record that agreement with the date, the time, and the version number of the document you were shown — the version is printed at the top of this page.

That box is the only thing you have to agree to in order to book. It is separate from the appointment-text box, which is optional: you can leave it unticked, book normally, and simply not be texted. Our Privacy Policy is not part of this agreement either — it is a notice explaining what we collect and why, shown to you beside these Terms, and there is nothing in it for you to agree to. We record which version of it you were shown, as a record that you were given it.

We do not treat continued use of the Service as agreement: where something needs your agreement, we ask for it.

2) Definitions

Service: All nail/beauty services we provide, plus booking, communications, and support.

Client / you: Any person who books or receives services from Pfinesse Salon & Spa.

Appointment: Any scheduled service time reserved by a client.

3) Eligibility

You must be 18+ to book or receive services without a parent/guardian. By using the Service, you confirm you meet this requirement.

4) Appointments, Late Arrivals & Cancellations

Appointments may be booked online, by phone, or in person.

Please arrive on time.

Cancellation/Reschedule: Please give at least 2 hours' notice.

No-show / Late Cancel: May result in a fee and/or deposit forfeiture (if a deposit was taken).

We may require a deposit for select services or busy periods.

5) Online Deposits

Some services or busy periods require a deposit when booking online. The exact deposit amount is always shown before you confirm and pay.

Deposits are processed securely by our payment provider; we never see or store your full card number.

Your deposit is applied toward the final cost of your service at checkout — it is not an extra charge.

If you reschedule with at least 2 hours' notice, your deposit moves with your appointment.

No-shows and late cancellations may forfeit the deposit (see Section 4).

If Pfinesse Salon & Spa must cancel your appointment, your deposit will be refunded in full.

6) Payments & Refunds / Service Guarantee

Payment is due at time of service. We accept cash, major cards, and other posted options.

All sales final! if you are not happy with your service, please let us know when you check out so we can help you fix the problem until you happy.

7) Conduct, Health & Safety

We maintain a respectful, safe environment. We may refuse service for inappropriate behavior, safety concerns, or policy violations.

Please supervise children at all times.

Inform your technician of allergies, sensitivities, medical conditions, or recent procedures before service. Results may vary due to individual nail/skin condition and aftercare.

8) Personal Belongings

Pfinesse Salon & Spa is not responsible for lost, stolen, or damaged personal items.

9) Results & Aftercare

We strive for excellent results; however, outcomes can vary based on your nail/skin condition and aftercare. Follow the aftercare guidance provided by your technician.

10) Intellectual Property

All website and branding content (text, images, logos, designs) is owned or licensed by Pfinesse Salon & Spa. You may not copy or use our materials without written permission.

11) Privacy

We respect your privacy. Client information is used for booking, communications, and service improvement, and is shared with the service providers that run our booking, messaging, payment and AI systems — each listed, with what it receives, in our Privacy Policy. We may also disclose information where the law requires it.

12) Service Availability & Changes

Operating hours and technician availability may vary. We may change, suspend, or discontinue services, pricing, or policies at any time with or without notice.

13) Disclaimer & Limitation of Liability

Services are provided by trained professionals under sanitary standards; individual results may vary.

To the maximum extent permitted by law, Pfinesse Salon & Spa is not liable for any indirect, incidental, special, or consequential damages arising from use of the Service.

Our total liability is limited to the amount paid for the specific service at issue.

14) Updates to These Terms

We may update these Terms from time to time. The current version is always available at this page. Where anything requires your agreement or consent, we ask for it explicitly when you book — we do not treat continued use as agreement.

15) Governing Law

These Terms are governed by the laws of the State of Texas, USA. Disputes shall be brought in the state or federal courts located in Texas.

16) AI & Automated Communications

We send two different kinds of message, and they are kept separate. Each is sent only if you have given the matching consent — consent is asked for explicitly, and is recorded with the exact wording you agreed to, the date and time, and how it was given.

Appointment messages. Confirmations, reminders, and reschedule or cancellation notices about a specific appointment. If you book online, these are sent because you ticked the appointment-text box on the booking form. If you book by phone or in the salon, we use the number you give us for that booking. Reply STOP at any time to stop them.

Marketing messages. Offers, promotions, and review requests. These require a separate opt-in that is optional and is never a condition of booking. If you do not opt in, you do not receive them.

What replying STOP does. STOP stops every text we send to that number, appointment confirmations and reminders included — and it applies across every salon that uses this booking platform, not only the salon whose message you replied to. A text-message opt-out works on the phone number itself rather than on a category of message, so once you reply STOP we cannot send you appointment texts either. Reply START to the same number to resume. Appointment messages then start again; marketing does not — it stays off until you opt in again, which we ask for and record separately.

Messages may be sent by text message, email, or phone call, and may be generated or assisted by AI. Calls to Pfinesse Salon & Spa may be answered by an automated AI assistant. Those calls are recorded from the moment they are answered, and the assistant's greeting tells you that you are speaking with an AI and that the call is recorded. AI responses may be monitored by staff to ensure accuracy and quality.

Message & data rates may apply.

Withdrawing consent: Reply STOP to any text — read "What replying STOP does" above first, because it stops your appointment reminders too. To stop only the offers and keep your appointment texts, use the privacy request page on this booking site, or ask the salon. For help, reply HELP or contact us at (512) 251-2533.

17) Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

19) Contact Us

Pfinesse Salon & Spa

200 Pecan Street East, 2nd Pflugerville, Texas, 78660

Phone: (512) 251-2533