We collect the information below when you book with this salon. Each line says what that information is used for.
Identifiers: Name, mobile phone number, email address, street address, date of birth. Used for: scheduling and managing appointments; appointment confirmations and reminders; customer records and loyalty; marketing messages (only with separate consent).
Commercial information: Appointments booked, services received, tickets and amounts paid, loyalty points, deposits. Used for: providing and billing services; loyalty program; business records.
Communications: Text messages, AI receptionist call and chat conversations, notes you add to a booking (which may include preferences such as allergies), and delivery records of the confirmations, reminders and marketing messages sent to you. Used for: booking and managing appointments; customer support; quality of the ai receptionist.
Audio: Recordings of calls with the salon’s AI receptionist, where enabled. Used for: quality review and dispute resolution.
Health information: Allergies, sensitivities, medical conditions or recent procedures a customer discloses for service safety — today only ever inside free-text notes and AI conversation transcripts; a structured allergies field exists but is not yet collected. Used for: service safety (choosing/adjusting products and services).
Reviews and feedback: Star ratings and written reviews of technicians, and complaint submissions — with the name, phone number or email you provide alongside them. Used for: service quality; displaying reviews online — only after the salon approves publication.
Internet activity: Basic technical logs when using the booking website (IP address, browser type). Used for: running, securing and debugging the website.
Full details, your rights, and how to make a privacy request: Privacy Policy.
